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How to Communicate Effectively with Difficult People

May 14 @ 10:30 am - 12:00 pm

We face disagreements, conflicts and disputes on a regular basis. It is important to understand the five main types of difficult behavior and how to work with them. Originally developed by Robert Bacal, the C-A-R-P model is a simple strategy for dealing with difficult, hostile and aggressive situations. It can be used to guide our behavior and reactions during conflict situations so that we end up with constructive outcomes rather than destructive ones.

Learning Objectives:

  1. Identify 5 common types of difficult behaviors that people exhibit.
  2. Learn coping strategies for each type.
  3. Learn the C*A*R*P* method of resolving communication conflict.


May 14
10:30 am - 12:00 pm
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